How / Where do I return or exchange an item?
Mainly Casual is committed to providing top quality products to our customers.
We want you to feel and look great, so we offer an exchange or refund option for your full price online order. If, for any reason, you are not completely happy with the product, you may return your item in original condition within 14 days of receipt of the goods. We will refund your return in full. Approved refunds will be credited in the same payment method used so details will need to be supplied.
No returns, holds or swaps with sale items.
If your item is faulty Mainly Casual will repair, replace or refund as in the accordance to the Consumers Guarantees Act. You can send your faulty item back to us within 30 days.
The Following Conditions Apply:
Return postage must be paid by the customer.
Please ensure adequate postage is attached, as 'cash on delivery' will not be accepted. We also recommend that you send your return back via a trackable method of postage, as we will not be responsible for lost or missing parcels. All goods are your responsibility until they reach our warehouse.
All items returned should have their labels attached and enclosed in the return bag.
You will also need to supply your contact details: Name, Address, Phone number, Mobile number and your order reference number. Also, please include a note informing us of the reason for the return.
Address to: Mainly Casual,C/- Charlotte Product Returns, 36 Albert Street, Whitianga, 3510.
The garments need to be received back with us, within 10 days of receipt, no exceptions.
Once the return has been received and approved to the above condition, we will as per your instruction refund the price you paid for the garment but excluding the shipping costs or exchange. We refund to the original credit card that purchased the goods. The refund could take up to 3 days to show our your bank statement
Mainly Casual will not be held responsible for returns that do not reach us.
If you have any additional questions or enquiries please email Mainly Casual at
or phone 07 866 4243.
If you need to exchange an item, please call us on 07 866 4243 or email us on firstname.lastname@example.org as soon as possible so we can put the size aside for you so no one else can buy it. Then please package up the original garment and send back to us at the above address, with the returns form completely filled out.
Your rights under this returns policy
additional to the Consumer Guarantee Act 1993
Availability / Colour Variations
DISCLAIMER:We are a small local business, and our website is run manually by one person, so please do not be disappointed if your size is unavailable.
If you do not want to be disappointed, please email us beforehand on:
to ensure we still have your size.
Through December to March is Mainly Casual busiest time of the year so you may encounter some delays.
We do apologize for this.
Please be aware that all of our stores sell different garments and labels, so not everything you see on the website or Facebook will be in all three of our stores. We are happy to send over your garment to a certain store if you like. You can do this by sending us an email with the code number and color of the garment and telling us where you would like it to go, or you can ask one of our friendly sales assistants and we can call the correct store.
Please note: the colour of our products represented on your monitor may differ slightly to the physical item. If you have any concerns regarding this, please contact us by email to discuss this further.
Click here to read our Disclaimer.