Free shipping on orders $150 and over | Free and easy returns

Shipping & Returns

How do I order?


Items can either be purchased on this website via our online store or over the phone or via email  info@mainlycasual.co.nz

Phone orders are able to be done during business hours: 9.00am - 5.00pm Monday to Friday: call 07 866 4243

What are your payment options?

Once you have gone through to checkout, to pay online please click the "Pay by Paypal" option. You DO NOT need a Paypal account to do this, the money is taken out immediately. If you select to "Pay Offline" you will be instructed to either pay into our account (details below) which can take up to 3 days to transfer, your garment will not leave the store until full amount has been paid.

Payment can be made by credit card: Master Card/Visa only or direct credit by internet banking to BNZ 02 0496 0061025 03 KSM Enterprises Ltd trading as Mainly Casual.  
Please state your order reference number in the reference box. If your payment is not received within 3 working days, items will be returned to stock.

or Cheque: Please make the cheque out to Mainly Casual and post with your order reference number to:
Mainly Casual,
PO Box 86, Whitianga.
Once the cheque has been cleared the items will be sent.

All prices are in NZD and are inclusive of GST.

Freight


Free Shipping on orders over $150.00 NZ wider. Freight will be $6.50 nationwide for orders under $150.00 NZ wide.


International delivery will be at a rate agreed between Mainly Casual and the customer.


 

Through December to March is Mainly Casual's busiest time of year the so you may encounter some delays. 

We do apologize for this.

If we haven't got back to you within 72 hrs please either call us on 07 866 4243 or email us on info@mainlycasual.co.nz

All orders are delivered in a "signature required" courier parcel.

We do not post to P O Boxes.


What happens on completion of my order?


Once you place your order, you will receive an email receipt verifying your purchase with an order reference number. We will then process your payment. When we have confirmed payment and shipped the goods, you will receive another email verifying the shipment. We treat all purchases as priority and are taken with good faith. Orders placed on a Saturday or Sunday will be action-ed on the following Tuesday. Courier hours are generally 9.00am to 5.00pm Monday to Friday, excluding holidays. All goods are shipped within 2-3 working days. Please allow a further 1-5 working days for your goods to arrive.. Once shipped, the goods become the responsibility of the customer. Due to security, you will have to sign for your package, so please ensure you are at home, or you will be notified of your local Courier pick up.


Augustine Pre-Orders


To pre – order your size, you will need to pay in full for the garment of your choice. Please send through your card details, expiry date and CSC number to: info@mainlycasual.co.nz. We can also do this over the phone, please call our Thames store only on: 07 868 6253. If the garment is not right for you we will offer you a full refund, if the garment is returned to us within 14 days. Please be aware that your emails and phone calls will be dealt with 9am to 5pm weekdays.


How / Where do I return an item?


Mainly Casual is committed to providing top quality products to our customers.
We want you to feel and look great, so we offer an exchange or refund option for your online order. If, for any reason, you are not completely happy with the product, you may return your item in original condition within 14 days of receipt of the goods. We will refund your return in full. Approved refunds will be credited in the same payment method used so details will need to be supplied.


Return postage must be paid by the customer.
Please ensure adequate postage is attached, as 'cash on delivery' will not be accepted. We also recommend that you send your return back via a trackable method of postage, as we will not be responsible for lost or missing parcels. All goods are your responsibility until they reach our warehouse.


All items returned should have their labels attached and enclosed in the return bag.
You will also need to supply your contact details: Name, Address, Phone number, Mobile number and your order reference number. Also, please include a note informing us of the reason for the return.
Address to: Mainly Casual, c/- P O Box 86, Whitianga 3510


Mainly Casual will not be held responsible for returns that do not reach us.
If you have any additional questions or enquiries please email Mainly Casual at  info@mainlycasual.co.nz or phone 07 866 4243.


Availability / Colour Variations


DISCLAIMER:We are a small local business, and our website is run manually by one person, so please do not be disappointed if your size is unavailable.
We do try to update our website sizes weekly. If you do not want to be disappointed, please email us beforehand on: info@mainlycasual.co.nz to ensure we still have your size.


Through December to March is Mainly Casual's busiest time of the year so you may encounter some delays. 


We do apologize for this.

 


Please be aware that all of our stores sell different garments and labels, so not everything you see on the website or Facebook will be in all three of our stores. We are happy to send over your garment to a certain store if you like. You can do this by sending us an email with the code number and color of the garment and telling us where you would like it to go, or you can ask one of our friendly sales assistants and we can call the correct store.


 


Please note: the colour of our products represented on your monitor may differ slightly to the physical item. If you have any concerns regarding this, please contact us by email to discuss this further.


 

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