Shipping
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We aim to dispatch all orders the same day or the following business day, depending on garment location (Monday–Friday only). While we cannot guarantee delivery times, orders typically arrive within 1–2 working days from dispatch.
We ship using NZ Post, and once your order has been dispatched you will receive a shipping notification email with your tracking number (please check your junk folder if you don’t see it).
Please note: We do not ship to Australia.
Our couriers provide a fully traceable service and require a signature upon delivery. A signature obtained at the delivery address—whether from you or someone else—is considered confirmation of delivery and completion of your order.
If you would like your parcel left in a specific location (e.g., "Please leave behind the pot plant on the porch”), please include these instructions in the comments at checkout.
For rural addresses, a signature is not required. Please allow an additional day for delivery.
NZ Shipping:
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Free on all orders over $150.00
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$8.90 delivery fee for orders under $150.00
This delivery fee covers packaging, shipping, and insurance.
Return Policy - Online
We know online shopping can be challenging, and sometimes things don’t go quite as planned, so we’re here to help!
We offer a 10-day money-back guarantee on all full-price items purchased online.
We offer a 7-day money-back guarantee on all sale items purchased online.
Please note:
Return shipping costs are the responsibility of the customer. Once we receive your return, we will email you to confirm it has arrived and advise when your refund has been processed. Your refund will be issued minus the original shipping fee.
Please Note: All items must be returned in their original condition,unworn, unwashed, with all original tags attached, and with the returns form included. Items that do not meet these requirements will not be accepted and will be returned to you.
Please note that original shipping costs are non-refundable.
If you need to contact us, please email info@mainlycasual.co.nz
or call 07 866 4243.
Need to EXCHANGE?
If you need to exchange an item, please email us as soon as possible at info@mainlycasual.co.nz
so we can reserve your desired size and ensure it isn’t sold to someone else.
There is no additional charge for postage to return the exchanged item to you.
Please note that we will not dispatch the replacement item until we have received the original garment back.
Your item Faulty?
If your product is
faulty, we will repair or replace as in accordance to the Consumer Guarantees
act.
Purchased in-store?
Please note this returns policy is only relevant to items purchased
online, not in store.
In store you have the fantastic opportunity to try before
you buy.
Please check our in store policy in one of our stores.
Your rights under this returns policy is additional to the Consumer
Guarantee Act 1993.