Shipping & Returns

Augustine/Charlo Orders and Returns?
You have to order pre-orders through our website on pre-order night. We can not hold items for you or take payment before this. 

Once you have ordered your garment, you will receive a confirmation email of your order.

Please be aware: the pre-orders are a week before stock is launched in to stores, so you will not receive your garment/s until the following Friday after you order. 

Please be aware: that your "Order Status" on your account will change to "Shipped" when you have ordered, this does not mean it has been shipped yet. You will always receive a tracking number once your garment is packed up and ready.

Please note: Mistakes do happen, and sometimes on pre-order night our system can become a little overloaded, which may cause over selling. We always hope this will not happen, but with popular styles sometimes it can happen. We will email you right away so you can hopefully find another.


How do I order?

Items can purchased on this website via our online store.

Please be aware that we are a small run business and human error will occur, we apologize for any mistakes or disappointment if your size is not available after purchase.

On the odd occasion there may be times where we will sell an item in store before your order online, we apologize about this and we will contact you and refund you as soon as we can.

What are your payment options?

We accept Visa, MasterCard and Credit Card payments through payment express through our website and no credit card details are stored on our data base.

The Payment process is protected by SSL (Secure Socket Layer) and your payment details are encrypted.

We also now offer Lay Buy and Afterpay we suggest you have already set up your account to ensure a speedy checkout.

All prices are in NZD and are inclusive of GST.


Free Shipping on orders over $150.00 NZ wider. Freight will be $6.50 nationwide for orders under $150.00 NZ wide.

At this moment we only offer shipping to NZ addresses.

Through December to March is Mainly Casual's busiest time of year the so you may encounter some delays. 

We do apologize for this.

If we haven't got back to you within 72 hrs please either call us on 07 866 4243 or email us on

All orders are delivered in a "signature required" courier parcel.

We do not post to P O Boxes.

What happens on completion of my order?

Once you place your order, you will receive an email receipt verifying your purchase with an order reference number. We will then process your payment. When we have confirmed payment and shipped the goods, you will receive another email verifying the shipment. We treat all purchases as priority and are taken with good faith. Courier hours are generally 9.00am to 5.00pm Monday to Friday, excluding holidays. All goods are shipped within 1-3 working days. Please allow a further 1-7 working days for your goods to arrive.. Once shipped, the goods become the responsibility of the customer. Due to security, you will have to sign for your package, so please ensure you are at home, or you will be notified of your local Courier pick up.

In store Policy:

Please choose carefully, we want you to be happy with your purchase.
If you change your mind for a in store purchase, Mainly Casual is not required to provide a refund.
However, if within seven days, the garment is not worn,swing tags are still attached and you have proof of your purchase, we may either exchange or issue you with a credit note.
If the product is faulty, we will repair or replace as in accordance to the Consumer Guarantees act.

How / Where do I return or exchange an item?

Mainly Casual is committed to providing top quality products to our customers.
We want you to feel and look great, so we offer an exchange or refund option for your full price online order. If, for any reason, you are not completely happy with the product, you may return your item in original condition within 7 days of receipt of the goods. We will refund your return in full. Approved refunds will be credited in the same payment method.
No returns, holds or swaps with sale items. This includes flash sale items.
If your item is faulty Mainly Casual will repair, replace or refund as in the accordance to the Consumers Guarantees Act. You can send your faulty item back to us within 30 days.

The Following Conditions Apply:

Return postage must be paid by the customer.

Please ensure adequate postage is attached, as 'cash on delivery' will not be accepted. We also recommend that you send your return back via a track able method of postage, as we will not be responsible for lost or missing parcels. All goods are your responsibility until they reach our warehouse.

All items returned should have their labels attached and enclosed in the return bag.
Please fill out your returns form provided.
Address to: Mainly Casual,C/- Charlotte Product Returns, 36 Albert Street, Whitianga, 3510.
The garments need to be received back with us, within 7 days of receipt, no exceptions.
Once the return has been received and approved to the above condition, we will as per your instruction refund the price you paid for the garment but excluding the shipping costs or exchange. We refund to the original credit card that purchased the goods. The refund could take up to 5 working days to show our your bank statement.

Any sale items returned to us, will be returned to the sender and not refunded.

Mainly Casual will not be held responsible for returns that do not reach us.

If you have any additional questions or inquiries please email Mainly Casual at

or phone 07 866 4243 or call/txt 027 248 8740 Tuesday to Friday 9am to 4pm.

If you need to exchange
an item, please call us on 07 866 4243 or email us on as soon as possible so we can put the size aside for you so no one else can buy it. Then please package up the original garment and send back to us at the above address, with the returns form completely filled out.

Your rights under this returns policy  is  additional to the Consumer Guarantee Act 1999

Availability / Colour Variations

DISCLAIMER:We are a small local business, and our website is run manually by one person, so please do not be disappointed if your size is unavailable.

If you do not want to be disappointed, please email us beforehand on:

Through December to March is Mainly Casual busiest time of the year so you may encounter some delays. 

We do apologize for this.

Please be aware that all of our stores sell different garments and labels, so not everything you see on the website or Facebook will be in all three of our stores. We are happy to send over your garment to a certain store. You can do this by sending us an email with the code number and color of the garment and telling us where you would like it to go, or you can ask one of our friendly sales assistants and we can call the correct store.

Please note: the color of our products represented on your monitor may differ slightly to the physical item. If you have any concerns regarding this, please contact us by email to discuss this further.


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