Shipping & Returns



  • We aim to dispatch all orders the same or following day (as quickly as possible within this time frame depending
  • on garment location). (Monday to Friday only).
  • We cannot guarantee delivery times but these are normally 1-2 working days from dispatch.
  • We use NZ Post as our couriers.
  • Once dispatched, you will receive a shipping notification with a tracking number for your order (please check your junk).
  • Please note: We do not ship to Australia.
  • We use couriers which have a traceable service. They require a signature. If a signature is received from the address (it may be someone other than yourself) then it is evidence of delivery and fulfillment of your order.
  • Please put specific instructions in the comments at checkout i.e Please leave behind the pot plant on the porch
  • If you have a rural address, a signature is not required for delivery. Please allow an extra day for delivery.

NZ Shipping is FREE on all orders over $150.00. We charge a delivery fee of $8.90 if your order is below $150.00.

The delivery fee covers packaging, shipping and insurance.


HAS IT BEEN LONGER THAN 4 WORKING DAYS since you ordered and you still haven't received your garment?
Please refer to your Shipping Notification Email to track your order OR
PLEASE CONTACT US ON: 07 866 4243 so we can trace it for you.


Return Policy - Online

We know online shopping can be tough! It doesn't always go as planned when ordering clothes online, so we have your back!

We offer a 10 day money back guarantee on any FULL price items purchased online.

We offer a 7 day money back guarantee on any SALE price items purchased online.

Returns must be paid by the customer, we will send you a email when we have received your return back to us to let you know when we have processed the refund. You will receive your refund less the shipping.


NOTE: All items must be in original condition, unwashed, unworn, with original tags attached and returns form included. Otherwise they will not be accepted and posted back to you. Original shipping cost will not be refunded.

If you need to contact us please email us on: or call us on 07 866 4243.

You can download a returns form HERE



Email us as soon as possible so we can put that size aside for you so no one else can buy it.

We do not charge you further for postage to get the exchange back to you.

We will not send out the new item/s until the other garment has been sent back to us.


Your item Faulty?

If your product is faulty, we will repair or replace as in accordance to the Consumer Guarantees act.


Purchased in-store?

Please note this returns policy is only relevant to items purchased online, not in store. 

In store you have the fantastic opportunity to try before you buy.

Please check our in store policy in one of our stores.


Your rights under this returns policy is additional to the Consumer Guarantee Act 1993.



Product Care for Zafino Jewellery

At Zafino, we want to ensure that your jewellery lasts for a long time. Therefore, we have prepared some guidelines that will help you take care of your pieces.

General Product Care:

  • To keep your jewellery in good condition, avoid exposing it to chemicals such as perfumes, lotions, hairspray, and cleaning products as these can damage the plating.
  • It is advisable to avoid wearing your jewellery while bathing, swimming, showering, sleeping, or playing sports as these activities may cause damage or tarnishing.
  • After wearing your jewellery, store it in a safe and dry place, preferably flat, away from direct sunlight, moisture, and any extreme heat. Store each piece separately to avoid any scratching or rubbing from contact with other jewels.
  • Use only non-abrasive cotton or microfiber cloth to clean your jewellery.
  • rough surfaces can scratch the surface of your plated jewellery, we recommend care when rubbing against rough surfaces. 

Huggies Care:

  • Zafino’s huggie earrings are dainty and delicate making the earrings malleable which means that they need to be handled with care.
  • Due to the metal’s softness, the huggie post may become unaligned when taken in and out. To ensure the huggie clicks into place, carefully adjust the earring post so that it lines up and hooks under.
  • to treat your piece with love and care! We recommend taking your pieces off while sleeping, swimming, or undertaking any other sporting activities.
  • Please note that your Plated pieces are not recommended to be worn in water as this may reduce your jewellery's longevity, which is not seen as a manufacturing fault, unless stated as water resistant. 

We hope that these guidelines help you take care of your jewellery so that you can enjoy wearing them for a long time!