- We aim to
dispatch all orders the same or following day (as quickly as possible
within this time frame depending
- on garment
location). (Monday to Friday only).
- We cannot
guarantee delivery times but these are normally 1-2 working days from dispatch.
- We use NZ Post
as our couriers.
- Once dispatched,
you will receive a shipping notification with a tracking number for your
order (please check your junk).
- Please note: We do not ship to Australia.
- We use couriers
which have a traceable service. They require a signature. If a signature
is received from the address (it may be someone other than yourself) then
it is evidence of delivery and fulfillment of your order.
- Please put
specific instructions in the comments at checkout i.e Please leave behind
the pot plant on the porch
- If you have a
rural address, a signature is not required for delivery. Please allow an
extra day for delivery.
NZ Shipping is FREE on all orders over $199.90. We charge a delivery
fee of $8.90 if your order is below $199.90.
The delivery fee covers packaging, shipping and insurance.
HAS IT BEEN LONGER THAN 4 WORKING DAYS since you ordered and you still
haven't received your garment?
Please refer to your Shipping Notification Email to track your order OR
PLEASE CONTACT US ON: 07 866 4243 so we can trace it for you.
Return Policy - Online
We know online
shopping can be tough! It doesn't always go as planned when ordering clothes
online, so we have your back!
We offer a 7 day
money back guarantee on any FULL price items purchased online.
Returns must be paid
by the customer, we will send you a email when we have received your return
back to us to let you know when we have processed the refund. You will receive your refund less the shipping.
NOTE: All items must be
in original condition, unwashed, unworn, with original tags attached and
returns form included. Otherwise they will not be accepted and posted back to
cost will not be refunded.
Unfortunately we do
not offer refunds, swaps or credits on any sale items.
If you need to
contact us please email us on: firstname.lastname@example.org or call us on 07 866
You can download a returns form HERE
Need to EXCHANGE?
Email or call us 07
866 4243 as soon as possible so we can put that size aside for you so no one
else can buy it.
We do not charge you further for postage to get the exchange back to
We will not send out the new item/s until the in correct one is sent
back to us.
Your item Faulty?
If your product is
faulty, we will repair or replace as in accordance to the Consumer Guarantees
PURCHASED IN STORE?
Please note this returns policy is only relevant to items purchased
online, not in store. In store you have the fantastic opportunity to try before
Please check our in store policy in one of our stores.
Your rights under this returns policy is additional to the Consumer
Guarantee Act 1993.
Product Care for Zafino Jewellery
At Zafino, we want to ensure that your jewellery lasts for a long
time. Therefore, we have prepared some guidelines that will help you
take care of your pieces.
General Product Care:
- To keep your jewellery in good condition, avoid exposing it to
chemicals such as perfumes, lotions, hairspray, and cleaning products as
these can damage the plating.
- It is advisable to avoid wearing your jewellery while bathing,
swimming, showering, sleeping, or playing sports as these activities may
cause damage or tarnishing.
- After wearing your jewellery, store it in a safe and dry place,
preferably flat, away from direct sunlight, moisture, and any extreme
heat. Store each piece separately to avoid any scratching or rubbing
from contact with other jewels.
- Use only non-abrasive cotton or microfiber cloth to clean your jewellery.
- rough surfaces can scratch the surface of your plated jewellery, we recommend care when rubbing against rough surfaces.
- Zafino’s huggie earrings are dainty and delicate making the earrings
malleable which means that they need to be handled with care.
- Due to the metal’s softness, the huggie post may become unaligned
when taken in and out. To ensure the huggie clicks into place, carefully
adjust the earring post so that it lines up and hooks under.
- to treat your piece with love and care! We recommend taking your
pieces off while sleeping, swimming, or undertaking any other sporting
- Please note that your Plated pieces are not recommended to be worn
in water as this may reduce your jewellery's longevity, which is not
seen as a manufacturing fault, unless stated as water resistant.
We hope that these guidelines help you take care of your jewellery so that you can enjoy wearing them for a long time!