FAQ's, Privacy Policy & Disclaimer





We know you love to get your treats really quickly. So we try our hardest to get it to you asap. Your order will leave us the same or following working day depending on garment location (Monday to Friday).
We send all NZ orders on overnight delivery however we can not guarantee this. Please add a day for rural delivery.

Keep an eye out for your Shipping confirmation email "It's on its way" this will have your tracking details on it. Please check your junk if you have not got it.
We use couriers, which have a traceable service. They require a signature. If a signature is received from the address (it may be someone other than yourself) then it is evidence of delivery.  If you want your garments left somewhere specific (behind the pot plant on the porch) please put this in the comments.
Please see our full
Shipping Policy Here



If you know the name of the item use the Search Bar (top left). Otherwise you can search va SHOP > Styles i.e Dresses. Or by LABELS. When you click on one of these categories you can filter by SIZE, COLOUR, SALE, PRICE and LABEL. You will find these near the top of the page.



No worries, just give us a call. 07 866 4243 we will see the store it is located in and get them to call you to complete a phone order.



Checkout page.All valid coupon codes need to be keyed into the "Coupon Code” field within the shopping cart or



This depends at what stage of your order is at. We will try our best to cancel or change your order as long as your order has not been dispatched or ready for shipping. We advise you to call us on 07 866 4243 immediately to make any changes to avoid disappointment.

Unfortunately with sale items we cannot cancel or change your order.



Please check your tracking shipping email. If there has been no movement or looks like it is taking longer than usual please email us so we can launch an inquiry with the courier company.



If you have ordered other items with a pre-order item, we will send out the items in stock as usual, and your pre-order item will be sent out on the date listed.

In the listing you will see a date when your order will be delivered, we do our best to ensure items are sent out as close to this date as possible however there can be the odd delay.

If you have purchased using Afterpay, please be aware that your payments begin at the time of purchase, not at the time of delivery.




We consider the protection of the personal information of each customer (including potential customers) to be a key part of our high level of service.

​Our goal is to treat our customer's personal information with utmost respect. Our policy has always been to treat what we learn about our customers as confidential. We never give or sell personal information about our customers to any third party not affiliated with their transaction.

Personal Information

We consider "personal information" to be information about an identifiable individual. Any personal information that you submit to the site will remain safe and secure.

Reason For Limited Collection Use & Disclosure of Information

We will only collect and use personal information about our customers to identify them, to communicate with them and to protect the Company and it's customers against error or fraud. We will use and disclose an individual's personal information only for the purposes stated.

Use of Personal Information

The personally identifiable information that you voluntarily provide to us will be used to process your order and to that end will be used to identify you within our systems. We may use your e-mail or phone number to contact you if we have questions about your order. We contract with third parties to provide specific products or services to you (e.g. Shipping).

Retention of Customer Information

We retain information about customers as necessary for business purposes. For example, we retain information about shipments, including names and addresses, so that we can provide delivery, proof of delivery and tracking of purchases as needed. We carefully dispose of records and delete information when retention periods expire.


During the purchasing process you will receive correspondence by email from Mainly Casual you may also receive other updates regarding specials and events.If you do not wish to receive any further information by email on completion of your purchase please advise us at info@mainlycasual.co.nz or by phone 07 866 4243 to unsubscribe.


Social Media

The Mainly Casual social media pages are managed by Mainly Casual. They are a welcoming space for conversation and sharing information. We encourage open discussion about issues related to our business and we welcome all feedback on our services.By participating on any of the Mainly Casual social pages, you are agreeing to our guidelines and to interact with fellow commenters in a way that is respectful and supportive.

We may delete posts which are:

  • Racist, sexist, homophobic or other forms of hate-speech.
  • Potentially libelous or defamatory.
  • Spam or commercial.
  • Personal attacks, offensive language, abuse and threats.
  • Off-topic or irrelevant to the thread of conversation.

Repeatedly violating these guidelines will result in being removed from the page. You can help by notifying us of potential problems and encouraging each other to keep conversations appropriate. If you spot something you think is inappropriate, please let us know by  Mainly Casual.

We look forward to connecting with you on social media!


The following terms govern your use of the website. When you use this website, you acknowledge and agree to the terms indicated below. Please take the time to read all of the information below. If you do not agree with or do not accept any of these terms, do not use this website.Changes may be made to these terms at any time without notice and such changes will take effect when posted on the website. You agree to review the below terms regularly. Continued access and use of this website is an acknowledgment and acceptance of any changes.​

No Advice

The information provided in this website is for informational purposes only and is not intended as any form of advice, whether legal, accounting, investment, financial or tax advice. Therefore, it cannot be relied upon as such. Should you require such advice, contact a licensed professional. The information provided herein is provided on an "as is" basis without any warranty of any kind, whether express or implied and your use of this website is entirely at your own risk.In no event will Mainly Casual be held liable for any indirect, special, incidental, or consequential damages arising out of the use of information contained on our website or any publication.​


The products and services described in this website are only offered for sale where they may be legally offered for sale. No offer or solicitation is made by the website: (i) in any jurisdiction where such offer or solicitation cannot be legally made; or (ii) to any persons to whom such offer or solicitation cannot be legally made. For additional information, please contact your financial advisor. By accessing this website you agree that the laws of the Province of Quebec and laws of Canada applicable therein shall govern your use of this website. You also agree to submit to the exclusive jurisdiction of the courts of the Province of Quebec with respect to any disputes howsoever arising from the use of this website. You alone are responsible for your compliance with local laws and Mainly Casual specifically disclaims any liability with respect thereto and makes no representations or warranties as to the legality of the website's content. 

Online order entry risk Disclosure and Disclaimer

Mainly Casual specifically disclaims any liability or responsibility for orders placed via the Mainly Casual online order entry system, for any losses, or direct, indirect, consequential or incidental damages, which you may realize or incur as a result of the use of the Mainly Casual online order entry system. Furthermore, Mainly Casual specifically disclaims any liability for the interruption, cancellation or other termination of the Mainly Casual online order entry system. 

Limitation of Liability

Mainly Casual shall not be liable to you for any damages whatsoever and howsoever caused. All orders placed through the order entry system are taken on a best efforts basis. Mainly Casual shall not be responsible for errors, negligence or inability to execute orders. Nor shall Mainly Casual be responsible for any delays in the transmission, delivery or execution of customer's order due to breakdown or failure of transmission or communication facilities, or to any other cause or causes beyond Mainly Casual's reasonable control or anticipation. 

Possible System Failiure

Order entry systems have been designed to provide an efficient and dependable method for entering orders. Commercial internet service providers are not 100% reliable and a failure by one or more of these providers may affect internet based order entry. The customer acknowledges that the order entry system is a mechanical system and as such may be subject to failure beyond the control of Mainly Casual. 

Absence of Relationship

The sole relationship between Mainly Casual and you is a purchaser-seller relationship. No other relationship, including without limitation, any agent-principal relationship, any employee-employer relationship, any franchisee-franchisor relationship, any joint venture relationship or any partnership, between Mainly Casual and you exists. 

Confidentiality & Security

Mainly Casual respects your privacy (see Mainly Casual's privacy policy). However, unprotected communications over the Internet, such as via email or cellular phones, are not confidential or secure, may be intercepted, lost, or altered. Mainly Casual specifically disclaims any liability with respect to any email communications or text messaging, or other like communications, whether initiated by you or Mainly Casual. Mainly Casual will not be liable or responsible for any damages suffered in connection with such modes of communication. 


This site is protected by copyright. It is strictly prohibited to copy, reproduce, republish, store, retransmit, alter, modify, distribute, make public use thereof, create derivative works from, reverse engineer, disassemble or try to locate source code, of the content of this website and any software or applications used by Mainly Casual in connection with this website, except as explicitly otherwise authorized by Mainly Casual. Any use of trademarks and logos is strictly forbidden without the owner's written authorization.​

MAINLY CASUAL, Whitianga NZ 2016