HOW QUICKLY WILL I GET MY ORDER?
We know you love to
get your treats really quickly. So we try our hardest to get it to you asap.
Your order will leave us the same or following working day depending on garment
location (Monday to Friday).
We send all NZ orders on overnight delivery however we can not guarantee this.
Please add a day for rural delivery.
Keep an eye out for
your Shipping confirmation email "It's on its way" this will have
your tracking details on it. Please check your junk if you have not got it.
We use couriers, which have a traceable service. They require a signature. If a
signature is received from the address (it may be someone other than yourself)
then it is evidence of delivery. If you want your garments left somewhere
specific (behind the pot plant on the porch) please put this in the comments.
Please see our full Shipping Policy Here
HOW DO I SEARCH FOR A PRODUCT?
If you know the name of the item use the Search Bar (top left).
Otherwise you can search va SHOP > Styles i.e Dresses. Or by LABELS. When
you click on one of these categories you can filter by SIZE, COLOUR, SALE,
PRICE and LABEL. You will find these near the top of the page.
DON'T WANT TO BUY ONLINE?
No worries, just give us a call. 07 866 4243 we will see the store it is
located in and get them to call you to complete a phone order.
HOW DO I ENTER A COUPON CODE?
Checkout page.All valid coupon codes need to be keyed into the "Coupon Code”
field within the shopping cart or
CAN I CANCEL OR CHANGE MY ORDER?
This depends at what stage of your order is at. We will try our best to
cancel or change your order as long as your order has not been dispatched or
ready for shipping. We advise you to call us on 07 866 4243 immediately to make any changes to avoid disappointment.
Unfortunately with sale items we cannot cancel or change your order.
WHAT DO I DO IF MY ORDER DOES NOT
Please check your tracking shipping email. If there has been no movement
or looks like it is taking longer than usual please email us so we can launch
an inquiry with the courier company.
I HAVE ORDERED A PRE ORDER ITEM -
WHAT HAPPENS NOW?
If you have ordered other items with a pre-order item, we will send out
the items in stock as usual, and your pre-order item will be sent out on the
In the listing you will see a date when your order will be delivered, we
do our best to ensure items are sent out as close to this date as possible
however there can be the odd delay.
If you have purchased using Laybuy or Afterpay, please be aware that
your payments begin at the time of purchase, not at the time of delivery.
We consider the protection of the personal information of each customer (including potential customers) to be a key part of our high level of service.
Our goal is to treat our customer's personal information with utmost respect. Our policy has always been to treat what we learn about our customers as confidential. We never give or sell personal information about our customers to any third party not affiliated with their transaction.
We consider "personal information" to be information about an identifiable individual. Any personal information that you submit to the site will remain safe and secure.
Reason For Limited Collection Use & Disclosure of Information
We will only collect and use personal information
about our customers to identify them, to communicate with them and to
protect the Company and it's customers against error or fraud. We will
use and disclose an individual's personal information only for the
Use of Personal Information
The personally identifiable information that you
voluntarily provide to us will be used to process your order and to that
end will be used to identify you within our systems. We may use your
e-mail or phone number to contact you if we have questions about your
order. We contract with third parties to provide specific products or
services to you (e.g. Shipping).
Retention of Customer Information
We retain information about customers as necessary for
business purposes. For example, we retain information about shipments,
including names and addresses, so that we can provide delivery, proof of
delivery and tracking of purchases as needed. We carefully dispose of
records and delete information when retention periods expire.
During the purchasing process you will receive correspondence by email
from Mainly Casual you may also receive other updates regarding specials
and events.If you do not wish to receive any further information by email on completion of your purchase please advise us at email@example.com or by phone 07 866 4243 to unsubscribe.
The Mainly Casual social media pages are managed
by Mainly Casual.
They are a welcoming space for conversation and sharing information. We
encourage open discussion about issues related to our business and we welcome
all feedback on our services.By participating on any of the Mainly Casual social pages, you are agreeing to our guidelines and to interact with fellow
commenters in a way that is respectful and supportive.
We may delete posts which are:
- Racist, sexist, homophobic or
other forms of hate-speech.
- Potentially libelous or
- Spam or commercial.
- Personal attacks, offensive
language, abuse and threats.
- Off-topic or irrelevant to the
thread of conversation.
Repeatedly violating these guidelines
will result in being removed from the page. You can help by notifying us of
potential problems and encouraging each other to keep conversations
appropriate. If you spot something you think is inappropriate, please let us
know by Mainly Casual.
We look forward to connecting with you
on social media!
The following terms govern your use of the website. When you use this
website, you acknowledge and agree to the terms indicated below. Please
take the time to read all of the information below. If you do not agree
with or do not accept any of these terms, do not use this
website.Changes may be made to these terms at any time without notice
and such changes will take effect when posted on the website. You agree
to review the below terms regularly. Continued access and use of this
website is an acknowledgment and acceptance of any changes.
The information provided in this website is for informational purposes
only and is not intended as any form of advice, whether legal,
accounting, investment, financial or tax advice. Therefore, it cannot be
relied upon as such. Should you require such advice, contact a licensed
professional. The information provided herein is provided on an "as is"
basis without any warranty of any kind, whether express or implied and
your use of this website is entirely at your own risk.In no event will Mainly Casual be held liable for any
indirect, special, incidental, or consequential damages arising out of
the use of information contained on our website or any publication.
The products and services described in this website are only offered for
sale where they may be legally offered for sale. No offer or
solicitation is made by the website: (i) in any jurisdiction where such
offer or solicitation cannot be legally made; or (ii) to any persons to
whom such offer or solicitation cannot be legally made. For additional
information, please contact your financial advisor. By accessing this
website you agree that the laws of the Province of Quebec and laws of
Canada applicable therein shall govern your use of this website. You
also agree to submit to the exclusive jurisdiction of the courts of the
Province of Quebec with respect to any disputes howsoever arising from
the use of this website. You alone are responsible for your compliance
with local laws and Mainly Casual specifically disclaims any liability
with respect thereto and makes no representations or warranties as to
the legality of the website's content.
Online order entry risk Disclosure and Disclaimer
Mainly Casual specifically disclaims any liability or responsibility for
orders placed via the Mainly Casual online order entry system, for any
losses, or direct, indirect, consequential or incidental damages, which
you may realize or incur as a result of the use of the Mainly Casual
online order entry system. Furthermore, Mainly Casual specifically
disclaims any liability for the interruption, cancellation or other
termination of the Mainly Casual online order entry system.
Limitation of Liability
Mainly Casual shall not be liable to you for any damages whatsoever and
howsoever caused. All orders placed through the order entry system are
taken on a best efforts basis. Mainly Casual shall not be responsible
for errors, negligence or inability to execute orders. Nor shall Mainly
Casual be responsible for any delays in the transmission, delivery or
execution of customer's order due to breakdown or failure of
transmission or communication facilities, or to any other cause or
causes beyond Mainly Casual's reasonable control or anticipation.
Possible System Failiure
Order entry systems have been designed to provide an efficient and
dependable method for entering orders. Commercial internet service
providers are not 100% reliable and a failure by one or more of these
providers may affect internet based order entry. The customer
acknowledges that the order entry system is a mechanical system and as
such may be subject to failure beyond the control of Mainly Casual.
Absence of Relationship
The sole relationship between Mainly Casual and you is a
purchaser-seller relationship. No other relationship, including without
limitation, any agent-principal relationship, any employee-employer
relationship, any franchisee-franchisor relationship, any joint venture
relationship or any partnership, between Mainly Casual and you exists.
Confidentiality & Security
However, unprotected communications over the Internet, such as via
email or cellular phones, are not confidential or secure, may be
intercepted, lost, or altered. Mainly Casual specifically disclaims any
liability with respect to any email communications or text messaging, or
other like communications, whether initiated by you or Mainly Casual.
Mainly Casual will not be liable or responsible for any damages suffered
in connection with such modes of communication.
This site is protected by copyright. It is strictly prohibited to copy,
reproduce, republish, store, retransmit, alter, modify, distribute, make
public use thereof, create derivative works from, reverse engineer,
disassemble or try to locate source code, of the content of this website
and any software or applications used by Mainly Casual in connection
with this website, except as explicitly otherwise authorized by Mainly
Casual. Any use of trademarks and logos is strictly forbidden without
the owner's written authorization.
MAINLY CASUAL, Whitianga NZ 2016